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Responsible Gaming

On New Palak Responsible Play — keep the fun in control

Gaming is meant to be fun — and it stays that way as long as it doesn't affect your life. New Palak wants every member to play responsibly, know their limits, and never hesitate to ask for help when needed.

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Safety Tools
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Strict age policy
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All Safety Features

Why does responsible gaming matter so much?

Online gaming and betting are about entertainment — not just winning. But when that entertainment turns into an addiction, it can take a serious toll on your family, relationships, and finances.

At New Palak, responsible gaming isn't just a policy — it's part of who we are. We want every member to know their limits, recognize when to stop, and know where to turn if they need help.

The essentials of healthy gaming habits

  • Never think of gaming as a source of income — it's entertainment
  • Set your budget in advance and stick to it
  • Don't chase your losses with emotional bets
  • Don't cut back on time with family or friends just to play more
  • Never bet with borrowed money or dip into your savings
  • Take regular breaks and stick to your gaming time limits
New Palak's Responsible Gaming Commitment

We commit that New Palak will never serve minors, will never encourage harmful gaming behaviour, and will always put the wellbeing of our members above profit.

Strict 18+ Policy
Free Support
Instant Limit
Self-Exclusion

New Palak's Responsible Gaming Features

New Palak offers these dedicated safety features to keep you in control

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Limits take effect immediately — lowering your limit is instant, while increasing it requires a 24-hour waiting period.

Session Time Limit

Set a daily time limit for how long you spend on the platform. Once the limit is reached, you're automatically logged out and sent a reminder.

Cooling-Off Period

Need a short break? Pause your account for anywhere between 1 day and 6 weeks. During this period, logging in and placing bets will not be possible.

Self-Exclusion

Close your account for the long term or permanently. Choose from 6 months, 1 year, or permanent — your decision is respected unconditionally.

Loss Limit

Betting is automatically paused once you reach a set loss amount, preventing emotional attempts to chase losses.

Reality Check Reminder

Pop-up notifications appear at set intervals during play — showing how long you've been playing and how much you've won or lost. It's a simple way to stay grounded.

How do I use the safety tools?

Set up your gaming safety features in just a few steps

Set Deposit Limit

Log in to your account, go to Settings, and set up your limits in just 3 simple steps.

  1. Click "Responsible Gaming" in the profile menu
  2. Select "Deposit Limit" and enter your preferred amount
  3. Choose daily / weekly / monthly and confirm
Self-Exclusion

Feeling like you need a break? Step away easily, anytime.

  1. Message our support chat: "I want self-exclusion"
  2. Choose a duration — 7 days, 30 days, 6 months, or permanent
  3. Takes effect immediately upon confirmation

Calculate your budget

Use this simulator to understand how much you can safely spend

Monthly Budget Simulator
Monthly Income (BDT)৳20,000
Monthly essential expenses (%)60%
Maximum share of entertainment budget (%)10%
Your safe monthly gaming budget: ৳800 — we recommend spending no more than this amount.

Check in with yourself — am I playing safely?

Answer the questions below honestly — this is just for you, no one else can see it.

1. In the past month, did you spend more on betting than you planned?
No, I stayed within my budget
It's gotten a bit out of hand lately
Yes, I spent way more than I should have
2. After a loss, have you ever placed more bets to try to win that money back?
No, I stopped when I lost
Tried once or twice
Yes, fairly often
3. Has a family member or friend ever expressed concern about your gaming?
No, no one has
Said it once
Yes, more than once
You're in good shape! Your gaming habits are under control. Stay alert and make use of New Palak's safety tools.
You should be a little more careful. Some of your gaming behaviour may be a cause for concern. Consider setting a deposit limit or speaking with our support team.

Signs of problem gambling

If you notice these signs, take action immediately

Thinking about betting so much that you can't focus at work
Betting with borrowed money or breaking into your savings
Hiding your gaming activity from family
Feeling restless or irritable when you're not playing
Unable to stop even when you try
Losing sleep or skipping meals to play longer

If any of these signs apply to you, reach out to New Palak Support right away. We don't judge — we're here to help.

What to do if you have a problem?

Small steps can lead to big changes

Step 01
Acknowledge

Acknowledging the problem is the bravest step you can take. Instead of blaming yourself, focus on finding a solution.

Step 02
Take a Break

Activate a cooling-off period or self-exclusion on New Palak. Taking a break is essential for keeping a clear head.

Step 03
Talk to someone

Tell someone you trust — a family member, a friend, or New Palak Support. You don't have to carry this alone.

Step 04
Plan ahead

If you're returning, set new rules for yourself first — establish your budget, time limits, and safety tools before you start.

More on Responsible Gaming

New Palak's responsible gaming program isn't just words on a page — it's built into the core of every feature we design. We believe that a happy, healthy player is our greatest long-term strength.

Online gaming is growing rapidly in Bangladesh, and with that comes an increased risk of addiction for some. New Palak doesn't ignore this reality. That's why our platform includes features that alert you early — helping you set limits before losses spiral.

A Note for Families

If you think a family member may be struggling with problem gaming, approach them with empathy rather than criticism. New Palak's support team is also available to advise family members on how to help a loved one.

18+ policy strictly enforced

Minors cannot create an account on New Palak under any circumstances. Age verification is mandatory, and accounts may be verified at any time if there is reason for doubt. The use of parental controls on shared family devices is strongly recommended.

Remember — responsible gaming doesn't mean giving up gaming. It means playing consciously, intentionally, and within your limits. New Palak is with you every step of the way.

Need help? New Palak Support: support@newpalak.net | Live Chat: available 24/7 on the platform

FAQ

Two frequently asked questions about betting records and live scores

To view your full betting and transaction history, log in to the New Palak app or website and tap the profile icon. You'll find options labeled "Betting History" or "Transaction Log". Filter by date to view your complete betting record for any day, week, or month. Each bet shows the amount wagered, the odds, and the outcome. Keeping track of this history is an important part of responsible gaming — monitoring your spending makes it easier to avoid going overboard. Deposit and withdrawal transactions are also available in the same place.

To get real-time scores and updates during a match on New Palak, head to the "Match Odds" section in the top navigation. There you can follow live scores, ball-by-ball updates (for cricket), and goal updates (for football) for all ongoing matches. Active matches will display a "LIVE" badge — click it to view the full scorecard and match stats. If you want to place in-play bets, you can view real-time odds and bet directly from that live match page. Enable push notifications on the mobile app to receive instant alerts for goals, wickets, or match kick-offs.

Enjoy the fun — within limits, responsibly

Join New Palak and set up your responsible gaming tools from day one. The fun is real only when it's mindful and in control.

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18+ | Licensed | Responsible Gaming Supported

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