Your personal data is held in trust by us. Here you'll find a clear explanation of what data new palak collects, how it's used, and how it's kept secure.
New Palak protects your privacy through six layers of security
Every page on new palak is protected by bank-grade SSL encryption. Your login credentials, payment details, and personal information are fully secured in transit — no one can intercept them.
Enabling two-step verification via OTP or an authenticator app for login and withdrawals makes unauthorized access to your account virtually impossible.
Your data is stored in encrypted form on our servers. Passwords are never stored in plain text — only hashed versions are retained.
New palak never sells your personal information to advertisers or third parties. This commitment is a core part of how we do business.
At least twice a year, an independent team of security experts conducts a full audit of new palak's entire system. Any vulnerabilities identified are resolved immediately.
Your data is stored in secure data centers. For any international data transfers, GDPR requirements are strictly followed.
The New Palak Privacy Policy applies to all users of our website, mobile app, and services. This policy has been written in plain language so that every member in Bangladesh can easily understand what we do — and don't do — with their information.
New palak believes transparency is the foundation of trust. That's why this policy is written in plain language, with no complex legal jargon.
Please Note: By using New Palak's services, you confirm that you have read and agreed to this Privacy Policy.
New palak only collects information that is strictly necessary to provide our services — nothing more. See the details below.
| Data Type | What Data We Hold | Why We Collect It |
|---|---|---|
| Identity-based | Full name, date of birth, national ID number | Age Verification & KYC |
| Contact | Mobile number, email address | Account communications & OTP |
| Payment | BKash/Nagad number, bank account details | Deposit & Withdrawal Processing |
| Technical | IP address, device information, browser type | Security & Fraud Prevention |
| Operations | Game history, betting records, transaction logs | Service Improvement & Dispute Resolution |
New Palak uses the information it collects strictly for defined purposes. We believe you have the right to know why your data is being used before it is used.
Marketing Communications: You can opt out of promotional emails or SMS at any time. This will have no effect on your account.
New palak uses cookies on its website and app. Cookies are small data files stored on your device that help improve your experience.
You can disable non-essential cookies through your browser settings. Note that doing so may limit certain features.
New palak never sells your personal data or shares it with third parties for advertising purposes. However, there are a limited number of circumstances in which data sharing may be necessary.
Before granting any third party access, New Palak ensures they adhere to privacy standards equivalent to our own.
KYC (Know Your Customer) is part of international financial regulations that new palak is required to follow. It's ultimately there to protect you — preventing anyone from stealing your identity to create or access an account in your name.
Documents uploaded during the KYC process are stored in encrypted form and are accessible only to our trained verification team. Once verification is complete, document copies that are no longer required are deleted.
New palak does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.
If you request account closure, New Palak commits to deleting all data beyond what is required to be retained by law.
At new palak, you have full control over your personal data. Your rights include:
To exercise any of these rights, email us at support@newpalak.net or reach out via live chat.
New palak strictly enforces an 18+ policy. We do not knowingly collect any information from individuals under the age of 18. Should any data from a minor be collected inadvertently, it will be deleted immediately and the associated account will be closed.
If parents have any concerns, please contact us at support@newpalak.net — we'll take prompt action.
New Palak may update this Privacy Policy from time to time. For significant changes, registered members will be notified in advance via email or in-app notification. The date of the update and a summary of what changed will be displayed at the top of the page.
For any privacy-related questions, complaints, or requests, please contact new palak's Data Protection Team. We typically respond within 72 hours.
Frequently Asked Questions on KYC Verification & Personal Data Security